Frequently Asked Questions
FAQ
Q: How can I view the status of my
order?
A: Go to the Account Information
page. This page lists all your orders. Click the date of
the order whose status you wish to view.
Q: Can I use this Online Shopping
Cart to place an international order?
A: Sorry, at this time, foreign orders are NOT
accepted through this Online Shopping Cart. Please contact
us directly for help in placing an international order.
Q: What are my shipping costs?
A: FREE USA SHIPPING ON
ALL ORDERS (except surfboards)
Q: How much is TAX?
A: If we are shipping to an address Out-of-State
of Hawaii, there is NO TAX charged. Orders shipped to Hawaii
address will be charged an additional 4.166% GET.
Q: When will my credit card be charged?
A: We will charge your card ONLY for the items
that we have IN-STOCK, and are READY TO SHIP. We will NOTIFY
you of any BACKORDERS, and give you the option of cancelling
the backorder, before we charge you and ship it.
Q: What if my order can't be filled?
A: We try very hard to make sure everything
in our on-line store is in-stock, and ready to be shipped.
Occasionally, however, an item is sold from our "brick
'n mortar" store, before we have had a chance to
update our on-line store. In this case, we reserve the
right to offer a similar item at equal or better value,
or to cancel the entire order, at our descretion.
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